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All regular priced furniture items that are stocked by Elte in our warehouse are able to be returned within 7 days of receipt. Your refund will be reduced by a restocking fee equal to 10% of the purchase price. Shipping and Delivery fees are not refundable and customer is responsible for paying the shipping fees to have the item(s) returned to the Elte/Ginger's/Elte Market Warehouse. All clearance furniture and floor models are also final sale and are not eligible for return.
Rugs, Accessories, Fixtures, Hardware and Lighting
These regular priced items are eligible for a full return within 7 days with no restocking fee. Shipping and Delivery fees are not refundable and customer is responsible for paying the shipping fees to have the item(s) returned to the Elte/Ginger's/Elte Market Warehouse.
Special Order and Custom Products
All custom and special orders require a 50% non-refundable deposit and are non-cancellable and non-returnable.
Other Items not eligible for Return
- Due to the nature of these products, they are not eligible to be returned and this purchase is a final sale: Pillows, Featherbeds, Duvets, Mattresses, Pillow/Mattress Protectors, Pierced Earrings, Soap, Tiles, Nail/Hair Brushes, Toilet Seats and Cleaners.
- All altered items, installed, special orders, custom orders, clearance product and floor models are also final sale and are not eligible for return
- You must return an item within 7 days of purchase.
- For items that require a pickup to return to our warehouse, you must obtain a delivery authorization within 7 days. You obtain a return authorization by calling Delivery Department (416-785-7885 x 458)
- Any product accepted for return must be in original and unused condition (item and packaging) accompanied by the original invoice. Returns will be credited using the original method of payment. Cash and Cheque returns will be processed and mailed within 14 days. Shipping and delivery are not refundable
- Elte will not be liable for any labour or other expenses of any kind or nature incurred in connection with the sale, use or replacement of any defective product or parts.